Speakers:
- Alexandra Ross, Senior Director, Senior Data Protection, Use & Ethics Counsel at Autodesk
- Kate Adam, Director of Customer Trust, at Autodesk
Description:
Fostering a culture of trust within an organization and between teams can be difficult in the age of AI and other digital transformation… especially when one team is focused on a company’s legal obligations and reducing liability, and the other is focused on cybersecurity and privacy transparency for customers.
Join Alexandra Ross (Data Legal) and Kate Adam (Customer Trust & Engagement) as they detail their journey in building a deep level of trust between themselves. This mutual trust has cascaded through their teams, significantly enhancing collaboration and yielding positive outcomes for Autodesk’s business and in building trust with its customers.
Kate and Alexandra will share their personal experiences and practical strategies for establishing and nurturing trust within their professional relationship. They will discuss how their commitment to transparency, open communication, and mutual respect has empowered their teams to work cohesively and effectively, yielding innovative solutions to big challenges and better outcomes for Autodesk’s customers. Attendees will gain insights into the transformative impact that a trust-based culture can have on team dynamics, productivity, and customer satisfaction, and more importantly how they can start building a culture of trust within their organizations.
Through real-world examples and actionable takeaways, this session will equip leaders and team members with the tools to cultivate trust within their own organizations. Join us to learn how Kate Adam and Alexandra Ross’s approach has not only strengthened their partnership but also driven Autodesk’s success in delivering exceptional value to its customers.
Key Takeaways:
Practical strategies for building and maintaining trust within teams. The role of transparency and open communication in fostering collaboration. Real-world examples of trust-driven success at Autodesk. Best practices for monitoring and managing customer inquiries, developing robust trust engagement strategies, and integrating legal, data, trust, and PR/marketing teams for seamless collaboration. Actionable insights for leaders to apply in their own organizations.
This talk promises to be an engaging and informative session that highlights the critical importance of trust in achieving business excellence and customer satisfaction. Join us for this informative session to equip yourself with the strategies needed to navigate the complexities of team dynamics, finding opportunities for career growth and development, and enhancing security and privacy strategies from two leaders who have made trust a cornerstone of their professional success.
