AI is rewriting the rules of how consumers discover, evaluate, and fall in love with products — and in this episode, Asha Saxena explores what that transformation really looks like from inside one of the world’s leading beauty companies. Joined by Sowmya Gottipati, Head of Global Supply Chain Technology at The Estée Lauder Companies Inc., the conversation dives into the new frontier where data, emotion, and digital experiences meet. From hyper-personalized journeys to virtual try-ons and AI-driven product formulation, this episode invites viewers to imagine a future where every interaction feels intuitively tailored and beautifully seamless.
But the shift isn’t just about personalization — it’s about redefining how entire industries understand and serve their customers. Asha and Sowmya unpack emerging possibilities in digital humans, inclusive retail experiences, real-time consumer insight engines, and intelligent supply chains capable of responding to volatile demand. For leaders navigating retail’s next era, this episode offers a forward-looking lens into how AI is elevating not just consumer experience, but the expectations that shape it.
The AI Talk Show – Season 1, Episode 7
Host: Asha Saxena, CEO, Women Leaders in Data & AI (WLDA)
Featured Guest: Sowmya Gottipati, Head of Global Supply Chain Technology, The Estée Lauder Companies Inc.
Duration: 31 minutes